Refund policy

Returns, complaints and withdrawal from the Contract

14-day right of withdrawal

If you are a Consumer or an Entrepreneur with consumer rights (ECR), you may withdraw from a distance Contract without giving a reason within 14 days of the date on which you, or a third party designated by you other than the carrier, received the Goods. If an order is delivered in separate shipments, the period begins when the last item is delivered.

To exercise this right, send an unequivocal withdrawal statement to info@nolimitstore.pl before the deadline. You may use the model form below, but this is not mandatory.

Electronic withdrawal

You may also withdraw from the Contract using the “Withdraw from the contract” function available through your customer account. After selecting the relevant order and confirming the withdrawal statement, you will receive an acknowledgement by email without undue delay, including the content of the statement and the date and time of its submission.

Return address

PSTS Spółka z ograniczoną odpowiedzialnością
ul. Radziwie 7 m 131
01-164 Warsaw, Poland

Please contact us before sending a return. Returns sent to another address or sent cash on delivery may not be accepted.

Returning the Goods

The Goods must be sent back without undue delay and no later than 14 days after you informed us of your withdrawal. The deadline is met if you dispatch the Goods before the 14-day period expires.

You bear the direct cost of returning Goods when exercising the statutory right of withdrawal. You are responsible only for any diminished value resulting from handling the Goods beyond what is necessary to establish their nature, characteristics and functioning.

Exceptions

The right of withdrawal does not apply where an applicable statutory exception applies, including in particular Goods made to the Consumer’s specifications or clearly personalised, sealed Goods that are not suitable for return for health-protection or hygiene reasons after unsealing, and Digital Content supplied without a tangible medium where performance began with the Consumer’s prior express consent and acknowledgement of the loss of the right of withdrawal.

Damaged, incorrect or non-conforming Goods

Please inspect your order after delivery. If the Goods are damaged, incorrect or otherwise not in conformity with the Contract, contact us promptly at info@nolimitstore.pl and provide the order number, a description of the issue and, where useful, photographs. Statutory consumer rights relating to conformity of Goods are not limited by this Policy. The Seller bears the necessary costs of repair or replacement of non-conforming Goods in accordance with applicable law.

Refunds

Following a valid withdrawal, we will reimburse all payments received from you, including the cost of the least expensive standard delivery method offered for the order, without undue delay and no later than 14 days after receiving your withdrawal statement. We may withhold reimbursement until we receive the returned Goods or you provide evidence that they have been sent back, whichever occurs first.

The refund will be made using the same payment method used for the original transaction unless you expressly agree otherwise. You will not incur any fee for the refund.

Model withdrawal form

To: PSTS Spółka z ograniczoną odpowiedzialnością, ul. Chełmońskiego 1, 96-313 Chylice-Kolonia, Poland, email: info@nolimitstore.pl

I/We hereby give notice that I/We withdraw from the Contract for the following Goods or services:

Order number: ...............................................................

Ordered on / received on: ...............................................................

Name of Consumer(s): ...............................................................

Address of Consumer(s): ...............................................................

Date: ...............................................................

Signature (only if this form is submitted on paper): ...............................................................

Complaints

Complaints may be submitted to info@nolimitstore.pl. Please include your name, contact details, order number, the Goods concerned, the nature of the non-conformity and the remedy requested. Complaints will be answered without undue delay and no later than 14 days after receipt.