Refund policy

We have a 14-day return policy, which means you have 14 days from the date you received your order to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags attached, and in its original packaging. You will also need the receipt or proof of purchase.

To initiate a return, you can contact us at info@nolimitstore.pl. Please note that returns must be sent to the following address: ul. Radziwie 7/131, 01-164 Warsaw.

If your return is accepted, we will send you instructions on how and where to send the package. Goods sent to us without a prior return request will not be accepted.

If you have any questions about returns, you can always contact us at info@nolimitstore.pl.

Damage and problems
Please check your order upon receipt and contact us immediately if the goods are defective, damaged, or incorrect so that we can assess the problem and remedy it.

Exceptions / non-returnable goods
Certain types of items cannot be returned. These include perishable goods (such as food, flowers, or plants), non-standard products (such as products delivered as part of special orders or personalized products), and personal care items (such as cosmetics). We also do not accept returns of hazardous materials, flammable liquids, or gases. Please contact us if you have any questions or concerns about a specific item.

Unfortunately, we cannot accept returns of sale items or vouchers and gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item and make a separate purchase for the new item once the return has been accepted.

14-day withdrawal period in the European Union
Notwithstanding the above, if the goods are shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As stated above, your goods must be in the same condition as when received, unused, with labels attached, and in their original packaging. You will also need the receipt or proof of purchase.

Refunds
We will notify you once we have received and inspected your return, and let you know whether the refund has been accepted or rejected. If your return is approved, it will be automatically processed through your original payment method within 10 business days. Please note that your bank or credit card company may also take some time to process and post the refund.
If it has taken more than 15 business days since your return was approved, please contact us at info@nolimitstore.pl.

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To initiate a return, you can contact us at info@nolimitstore.pl. Please note that returns must be sent to the following address: ul. Radziwie 7 / 131, 01-164 Warsaw.
If your return is accepted, we will send you instructions on how and where to send the package. Goods sent to us without a prior return request will not be accepted.

If you have any questions about returns, you can always contact us at info@nolimitstore.pl.

 

COMPLAINT FORM TEMPLATE

If you wish to make a complaint about a product, you can use the form below and send it to us by post or email. If the form is not sent together with the product being complained about, please note that in order to consider the complaint, we may ask you to send us the product in question.

ADDRESS (SELLER):

..............................................................................

..............................................................................

..............................................................................

CUSTOMER DETAILS:

(Mandatory)

Date of contract conclusion / order number: .......................................................................... ....

First and last name: ........................................................................................... ................................

Address: ............................................................... ...........................................................................

(Optional, but will facilitate communication)

Email address: .............................................................................. .................................................
Telephone number: ............................................... .................................................................. .........

SUBJECT OF THE COMPLAINT:

Goods: ....................................................................... ..........................................

Price paid: ................................................... .......................................................................

COMPLAINT (description of non-compliance of the goods with the contract):

......................................................................... ....................................... .....................................

............................................................. ........................................................................................

.......... .................................................................................................... .......................................

........................................................... ..........................................................................................

When the non-conformities were identified: ....................................................................................

 

ADVERTISER'S REQUEST:

(___) replacement of the goods with goods free from defects,

(___) repair of the goods,

(___) other (please specify)

....................................... .................................................................................................... ..
................................................................................................................................................
.................................................................................................... ......................................
 signature (if the form is sent in paper form or as a scan)

Information on the processing of personal data

The controller of the personal data provided in the form is the addressee of the complaint. The data is processed for the purpose of handling the complaint process, which constitutes a legitimate interest pursued by the controller referred to in Article 6(1)(f) of the GDPR, as well as the performance of a contract in accordance with Article 6(1)(b) of the GDPR and the fulfilment of a legal obligation in accordance with Article 6(1)(c) of the GDPR in conjunction with the relevant provisions of law concerning the seller's liability for non-conformity of goods or digital content with the contract. If the complaint results in a price reduction, the controller is obliged to provide the consumer with a price reduction in accordance with Article 6(1)(c) of the GDPR in conjunction with the relevant provisions of law concerning the seller's liability for non-conformity of goods or digital content with the contract. 1(c) of the GDPR in conjunction with the relevant legal provisions concerning the seller's liability for non-compliance of goods or digital content with the contract. If, as a result of the complaint, the price is reduced or the contract is terminated, the complaint form will be included in the accounting documentation and will be stored together with it for the period required by law. In addition, the complaint form will be stored until the expiry of the limitation period for claims related to the contract to which the complaint relates. In connection with the handling of the complaint process, the data may be processed by external entities involved in the handling of this process, such as courier companies, postal operators, banks, hosting providers, CRM system providers and accounting offices.  Data processing rights: the right to request access to data, rectification, deletion or restriction of processing, as well as the right to object to the processing of personal data and the right to lodge a complaint with the President of the Personal Data Protection Office. In matters related to personal data protection, please contact us individually. Providing data is voluntary, but necessary for the complaint process.

 

CONTRACT WITHDRAWAL FORM TEMPLATE

If you wish to withdraw from the contract, you may use the form below and send it to us by post or e-mail. If the form is not sent together with the returned goods, please note that we may withhold the refund until we receive the goods back or you provide us with proof of their return.

ADDRESS (SELLER):

..............................................................................

..............................................................................

.................... ..........................................................

I hereby inform you of my withdrawal from the contract for the following items:

1) ......................................... – price: ................................. ........,

2) ......................................... – price: .........................................,

Mandatory information

Date of contract conclusion / order number: ..............................................................................

Customer's first and last name: ..............................................................................

Customer's address: ................................................................................................ ...........

Optional information that will facilitate communication

E-mail address: ....................................................... .........................................

Telephone number: ...........................................................................................

Refunds are made using the same payment methods that you used in the original transaction. If you paid by a method other than bank transfer and would like to receive a refund to your bank account, please provide your bank account number for the refund below:

.................................................................................................... .............................................................................

 ....................                   .........................................................................................

date of completion     signature (if the form is sent in paper form or as a scan)

Notice

You have the right to withdraw from a contract concluded through our online shop within 14 days without giving any reason.

The withdrawal period expires after 14 days from the date of taking possession of the goods (in the case of contracts for the sale of goods) or from the date of conclusion of the contract (in the case of other contracts). To exercise your right to withdraw from the contract, you must inform us of your decision to withdraw from this contract by means of an unequivocal statement (e.g. a letter sent by post or e-mail). You may use the model withdrawal form, but this is not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired. If you withdraw from this contract, we shall reimburse you for all payments received from you, including the costs of delivery (with the exception of additional costs resulting from your choice of a delivery method other than the cheapest standard delivery method offered by us), immediately, and in any case no later than 14 days from the date on which we were informed of your decision to exercise your right to withdraw from this contract. We will make the refund using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees in connection with this refund.

Information on the processing of personal data

The controller of the personal data provided in the form is the addressee of this statement. The data is processed for the purpose of handling the withdrawal from the contract, which constitutes our legitimate interest referred to in Article 6(1)(f) of the GDPR, and also constitutes the fulfilment of a legal obligation in accordance with Article 6(1)(c) of the GDPR in connection with the relevant legal provisions on withdrawal from the contract. The withdrawal form will be included in the accounting documentation and will be stored together with it for the period required by law. In connection with the handling of the contract withdrawal process, the data may be processed by external entities involved in the handling of this process, such as courier companies, postal operators, banks, hosting providers, CRM system providers, and accounting offices. Rights related to data processing: the right to request access to data, rectification, erasure or restriction of processing, as well as the right to object to the processing of personal data and to lodge a complaint with the President of the Personal Data Protection Office. For matters related to personal data protection, please contact us individually. Providing data is voluntary, but necessary to process the withdrawal from the contract.